We work with a range of businesses
How we help our Retail clients
The retail industry is undergoing rapid transformation, driven by evolving customer expectations and technological advancements, including the uptick in AI adoption. Balancing omnichannel experiences, managing inventory, and safeguarding customer data are critical challenges.
Connected Cloud Solutions for Retail
The future of retail is all about customer experience, and FluidOne is here to ensure you have the IT solutions needed to deliver that experience—whether online, in-store, or across channels. Our cloud solutions and services are designed to help retailers navigate digital change, enabling flexibility and scalability while improving operations.
With the highest Net Promoter Score in UK Telecoms, 84 for February 2025 we put customer service at the heart of our business, understanding the unique challenges the retail sector faces. From managing vast inventories to staying ahead of digital trends, no other industry works harder to reinvent itself for the fast-moving digital era. FluidOne’s solutions empower you to stay agile, with systems that support AI adoption, ensuring you can respond rapidly to customer demands and drive operational efficiency.
The right technology solutions help you gain real-time insights into customer behaviour, inventory management, and sales trends—giving you the flexibility to respond quickly to market changes while improving efficiency.
FluidOne Solutions
Hybrid Cloud to meet changing demands
Many of our retail customers benefit from FluidOne’s scalable hybrid cloud solutions, which offer the agility needed to respond to spikes in traffic—such as during promotions or seasonal demand. A hybrid cloud approach allows systems, applications, and data to interact seamlessly, enabling retailers to share information in real-time both in-store and online.
Cloud environments provide flexibility, enabling AI-driven applications to automate inventory management, enhance personalisation efforts, and predict demand more accurately, helping to ensure the right products are available at the right time. Whether integrating chatbots for customer service or optimising logistics with AI-based solutions, FluidOne’s hybrid cloud solutions support your initiatives without disrupting existing systems.
Securing against increased cyber threats
As digital transformation continues to shape the retail industry, cyber security has become even more critical – with threats emerging alongside the opportunities provided by technologies such as AI. Retailers are prime targets for cyber criminals, with data breaches becoming more frequent. At FluidOne, we offer proactive cyber security solutions to safeguard your data and operations. Our solutions include threat detection, protection, response, and training services that instil a "cyber-first" mentality throughout your organisation.
With FluidOne’s comprehensive cyber security solutions, you stay ahead of emerging threats and protect both your business and customer data.
Resilient Connectivity
Whether you operate 1, 10, or 100 locations, FluidOne ensures you’re always open for business. Our market-leading software-defined network, Platform One, enables seamless connectivity across your offices, stores, cloud applications, and systems. This resilient network solution ensures that data flows securely and reliably between your locations, empowering your team to access customer data and business-critical applications in real-time.
With resilient connectivity you can optimise communication and enhance decision-making, helping you stay ahead of customer expectations and streamline your operations – bad connectivity will no longer stop your company. Our solutions also ensure security and ease of integration with other business systems and AI adoption, so you can innovate and scale while keeping your network safe.
SD-WAN Solutions
SD-WAN has become a critical tool for retail businesses to optimise their networks, offering features like local internet breakout, application prioritisation, and enhanced security. When utilised effectively, SD-WAN also provides intelligent network management with real-time visibility and reporting.
FluidOne enhances network performance and ensures faster, more secure communication between your retail locations. This can lead to improved customer experiences, as AI-powered insights enable businesses to quickly address any connectivity or operational issues that may arise.
Unified Communications Solutions
FluidOne’s market-leading unified communications (UC) solutions connect your retail business with customers on any channel they choose, including phone, chat, email, and video conferencing. Our UC solutions enable seamless communication, giving employees quick access to customer data and enabling efficient, personalised interactions.
By streamlining workflows and enabling more efficient communication across your business, we help improve customer service, reduce manual tasks, and free up time for your team to focus on revenue-generating activities and utilising cutting-edge technologies like AI.
Key Questions
- Are you using cloud-based solutions to seamlessly manage both in-store and online operations, ensuring an agile response to customer demands?
- Do your technology systems provide the flexibility and scalability needed to handle traffic spikes during promotions or seasonal demands?
- Is your IT infrastructure prepared for future growth and digital transformation?
- Is your data secure, especially sensitive client and financial information?
- Do your communication tools support efficient collaboration across teams and clients?
- Does your firm monitor and address emerging cyber security threats?
- Are you able to provide seamless client-facing services while ensuring compliance?
- Can your current IT solutions support the increasing demand for data security and privacy?
- Do your employees have access to the tools needed to work efficiently and securely?
- Is your firm leveraging AI and automation to enhance business processes?
Case Studies
Krispy Kreme sought to improve its network security and boost productivity, luckily FliudOne’s SD-WAN was the reliable solution they needed.
T.M. Lewin trust FluidOne down-under
Connecting Carluccio's restaurants across the country
Retail companies that rely on FluidOne





“Having previously worked with FluidOne on a smaller scale, we knew that they were the reliable problem-solvers we were looking for. The network is core to our business and we needed someone we could depend on to enable our omnichannel connected world to function and be that foundation.”
How can we help you on your connected cloud journey?
Our expert team is always on hand to help your business find solutions to help it excel.