Unified Communications Solutions & UCaaS

Work is no longer a place, it is an activity; hybrid working means your people need to communicate and collaborate from the office, from home and while they are on the move.

Your challenge is how to combine traditional voice communication with video and with digital channels such as email, chat and file sharing as well as how you deliver this as a consistent experience across your end-user’s device of choice, whether that be a desk phone, a smart phone or their PC.

We help you do this with Unified Communications (UC) whether that be a premise-based solution or consumed from the cloud as UCaaS. We partner with both Mitel and 8x8 to offer our clients market-leading technology. We are experts in UC enabling Microsoft Teams and leverage our Connected Cloud to integrate this into the public telephone network and your environment.

We deliver the tools to enable your people to be productive, to drive greater collaborative working and to ensure your teams are connected and responsive to your customers.

Discover more about UC and how FluidOne can help

Contact Centre Solutions & CCaaS

Whether you have a formal contact centre or specific teams that are predominantly focused on engaging with customers, your organisation is judged on the experience that it delivers.

Your customers want a highly responsive and consistent experience. There will be times when they want to call you and you need to quickly connect them with the right person to deal with their enquiry. They will also want to utilise digital channels; some customers will prefer to use email, others will utilise chat, whether that be webchat or through social messaging platforms, and your customers also want the ability to serve themselves either through automated speech or digital bots.

Delivering this seamless customer experience requires empowering your people with the specialist contact centre solutions that make them highly productive and effective - the ability to have a single view of the customer and to manage interactions across today’s multi-channels.

We combine our experience of contact centre operations with leading technology from Mitel and 8x8 to guide you through what is possible and deliver you the solutions that transform how you engage with and serve your customers.

Discover more about Contact Centre Solutions and how FluidOne can help

Effective UC & CC Solutions Delivered Your Way

We truly believe that one size does not fit all. Every one of our clients is different or at different stages of their digital journey. This is why we work with you to understand your specific needs, your current environment and guide you along your journey to effective collaboration.

We are able to provide support and managed services for your current communications infrastructure, assist in upgrading your existing on-premise UC and/or CC environment, or help you migrate to a cloud environment either with a hosted platform or utilising our UCaaS and CCaaS offerings.

We also bring expertise in MS Teams and can help you deliver an intuitive and seamless UC and CC environment within your Teams platform. We do this by either voice enabling MS Teams or delivering specialist UC and CC applications embedded within the Teams environment.