Admin Assistant (PI)

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 82 for November 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 520 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Tom Reece and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.

We have completed a series of acquisitions over the last two years that have added significant scale, capabilities and products and plan to continue to grow organically and through further acquisitions. As a result, we now need to recruitment an additional Admin Assistant (PI) to join the team.

Full Job Specification:

Working within the Physical Infrastructure Team who deliver cabling and networking solutions for our clients, including installations of Wi-Fi network equipment across large hotel groups and well known hi-street stores

The role will be to assist the Team Leader in managing the scheduling process across multiple projects/clients, working closely with both the client and our project management team.

The successful candidate will have close involvement with our client base as well as working with our existing technical teams to assist with changes and conflicts as they arise.

This job would be perfect for someone with experience within a similar role looking for a new challenge. With focus on scheduling and processes, you will be fully supported and trained to gain the knowledge and skills required to reach your potential within this role, opening doors for progression within our expanding company.

Activities, Duties and Key Tasks:

• Assist the Project Co-ordinator and Team Leader with general admin tasks
• Ensure correct reporting is completed for each project
• Provide cover for the scheduling process
• Liaising with 3rd parties, customers and site providers to ensure all aspects of the projects have been booked in correctly
• Processing / coordinating service requests coming from our NOC team (moves, adds & changes)
• Ensuring that internal systems are kept up to date
• Ensuring that all processes are followed and all issues are owned through to resolution
• Ensuring health and safety of self and others
• Undertaking all other reasonable requests/ tasks that may be required of the post as directed by Line Manager.

General:

• Adhering to quality communication standards defined by FluidOne.
• Adhering to FluidOne’s Security and Data Protection and confidentiality Clauses
• Undertaking any other duties deemed suitable by management.
• Maintaining job related training as required by management.

Experience / Qualifications: Essential:

• GCSE Grade C or equivalent; Maths, English
• Experience in an admin environment
• Experience using Microsoft Office and internet-based tools

Desirable:

• Experience with working with ISP suppliers or within the IT sector.
• Good geographical knowledge of the UK

Benefits:

• Subsidised Health and subsidised dental care
• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Sodexo Discount Platform
• FluidOne breakfast and refreshments on working days.
• Pension contribution- 5% company contribution.
• Generous Holiday Entitlement
• One day off for Birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme

How To Apply:

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.