System Operations Administrator

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 83 for August 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 540 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Tom Reece and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.

Role Overview:

System Operations are responsible for the in-life maintenance and management of software, both supplier and in-house. The team provides support to the rest of the business in the correct and compliant use of the systems according to agreed business process.

A new opportunity for a process driven, detail orientated person who can work collaboratively within a team and cross-functionally. The Systems Operations Administrator will work within the Software Development team and cross-functionally with Sales and Product.

Responsibilities:

• Configuration and operational administration of internal systems including Salesforce CPQ, Halo, Access Dimensions, and other systems as required to support the business
• Support internal systems, using root cause analysis to remove blockers, reduce escalations and improve workflow
• Configuration and maintenance of Product Catalogue, stock items and pricing to allow sale of bespoke solutions
• Processing of change requests to the above system, including escalation and approval as well as working with Software Product Owner to document requirements and then implement
• Apply information security approach to the handling of data

Requirements:

• Ideally you will come from a technical background, with strong knowledge of systems administration/management/operations.
• Ability to analyse a problem and identify possible solutions
• Passion for solving problems and implementing solutions
• Inquisitive mind and curious nature, with a drive to get to the root of all issues
• Works without supervision and proactively, taking responsibility for the success of their own work
• A collaborative mind-set, can work with other people to solve problems
• Comfortable working as part of a team, and cross-functionally
• Comfortable with digital technologies and adapting to use of new tools, and software
• Strong written and verbal communication skills
• Strong organisational and time management skills
• Good IT skills (Word, Excel, Visio etc.)
• Has a Business IT bachelor’s degree or equivalent experience

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

• Subsidised Health and subsidised dental care
• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Sodexo Discount Platform
• FluidOne breakfast and refreshments on working days
• Pension contribution- 5% company contribution
• Generous Holiday Entitlement
• One day off for Birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme

How to apply:

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.