System Operations Administrator

Company Overview:

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for February 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 520 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy.

Role Overview:

The System Operations team is responsible for the ongoing maintenance and management of both supplier and in-house software. This team supports the business by ensuring systems are used correctly and compliantly according to agreed business processes.

We are seeking a detail-oriented, process-driven individual who can work collaboratively within a team and across functions. The Systems Operations Administrator will work within the Software Development team and collaborate with Sales and Product teams.

Responsibilities:

• Configure and manage internal systems, including Salesforce, Halo, Access Dimensions, and other necessary systems to support the business.
• Provide support for internal systems, using root cause analysis to remove blockers, reduce escalations, and improve workflow.
• Configure and maintain the Product Catalogue, stock items, and pricing to facilitate the sale of bespoke solutions.
• Process change requests for the above systems, including escalation and approval, and work with the Software Product Owner to document requirements and implement changes.
• Apply information security principles to data handling.

Requirements:

• Technical background with strong knowledge of systems administration, management, and operations.
• Ability to analyze problems and identify potential solutions.
• Passion for problem-solving and implementing solutions.
• Inquisitive and curious nature, with a drive to get to the root of issues.
• Ability to work independently and proactively, taking responsibility for the success of your work.
• Collaborative mindset, able to work with others to solve problems.
• Comfortable working as part of a team and cross-functionally.
• Proficient with digital technologies and adaptable to new tools and software.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in IT skills (Word, Excel, Visio, etc.).
• Bachelor’s degree or equivalent experience.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

• Subsidised Health and subsidised dental care
• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Sodexo Discount Platform
• FluidOne breakfast and refreshments on working days
• Pension contribution- 5% company contribution
• Generous Holiday Entitlement
• One day off for Birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.