Salesforce and CPQ Developer

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 83 for July 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 540 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.

Role Overview:

The Salesforce Developer is part of the System Operations team. System Operations are responsible for the in-life maintenance and management of our internal systems. The team provides support to the rest of the business in the correct and compliant use of the systems according to agreed business process.

You will work with our Salesforce Administrators to guide the process for design, test, build and implementation of Salesforce CPQ. Additionally, you will have your chance to help guide the business in process enhancement and help define requirements for the solution based on business needs. We want someone passionate about using Salesforce to increase success and value across the business.

Responsibilities:

• Collaboration with stakeholders to identify business needs.

• Work with System Operations to analyse business needs and translate into functional and technical requirements for Salesforce and CPQ.

• Configuration and administration of Salesforce Sales Cloud and Salesforce CPQ

• Working in partnership with Software Engineers to build streamlined solutions to integrations between Salesforce and other internal systems.

• Support Salesforce users with technical issues.

• Analyse business needs and translate into functional and technical requirements for Salesforce and CPQ.

• Change and release management of Salesforce.

• Verification and regression testing of new and existing functionality before release.

• Maintain and continuously improve Lead to Order process enabled with Salesforce, Salesforce CPQ, DocuSign, and any other internal systems.

• Create and update configuration and process documentation.

Requirements:

• 3+ years of Salesforce administrator/developer experience.

• Experience of full Salesforce CPQ implementation.

  • Products including product and price rules

  • Quotes and quote processes

  • Order and contract generation and management

  • Custom actions and integrations (including with DocuSign)

  • Advanced Approvals chains and rules

  • Data management and migration: Data Loader, Workbench, Salesforce Inspector

• Experience in Salesforce implementation skills with good command on Apex & JavaScript languages, controllers, triggers, configuration, LWC, Salesforce flows, batch processes, Lightning, SOQL, REST APIs and web services.

• Knowledge of security and governance (profiles, permission sets, data visibility, sharing settings).

• Advanced Salesforce experience using Lightning Web Components.

• Experience with the Software Development Life Cycle processes including Salesforce Deployment.

• Certifications:

  • Platform App Builder

  • Platform Developer I & II

We want you to have:

• Passion for solving problems, devising and implementing solutions.

• Works without supervision and proactively, taking responsibility for the success of their own work.

• A collaborative mind-set can work with other people to solve problems.

• Strong written and verbal communication skills.

• Strong organisational and time management skills

• Good IT skills (Word, Excel, Visio etc.).

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

How to apply:

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.